1. Why is the outside of my AC leaking water?

AC units turn water vapor back to liquids through condensation. When water is condensed by an AC unit, it is usually channeled to the drainage system of the unit and expelled. This may be the reason you are seeing water leaking from your unit. You should ensure that you clean the drainage pan of your AC when it accumulates too much water. Find out more reasons why your air conditioner may be leaking water.

2. Why is my AC emitting a foul odor?

A bad smell in your unit is usually caused by mildew and mold. Mold and mildew cause the accumulation of bacteria which emit a foul smell. It is best to call your air conditioner service provider to identify the cause of the foul smell in your unit.

3. How does the reverse cycle of an AC unit function?

The reverse cycle of your air conditioner is a part of the refrigeration system. The cycle usually facilitates the direction that the refrigerant gas moves in the cooling system. When you are cooling your house, your unit usually pumps out hot air. When heating your house, the unit usually pumps in cold air. The reverse cycle also helps in balancing the humidity in your house as it gets rid of the moisture in the air found in your residence. During mild days, your unit usually uses the fan mode to clean and circulate air in your property.

4. How do I benefit by servicing my AC unit regularly?

By servicing your unit regularly by professional aircon contractor, your AC unit is at less risk of getting leaks, you will lower your total energy consumption and you will also get a cooler home. Servicing your unit also usually increases its durability.

5. Which is the better purchase? A new AC unit or a freshly overhauled AC unit?

When moving to a new residence, it is more preferable to acquire a new unit compared to an overhauled one. However, the unit that you should purchase depends on your budget. The unit of choice also depends on how long you will be using it. If you are only staying in a place for a short period of time, it may be better to get a re-conditioned unit. Owners of AC units can choose to sell them for various reasons. Most buyers like used units as they know they are still fully functional. When purchasing an AC unit, the most important thing to remember is that it will cool the area that you want.

6. What is the relation between a new AC unit and lower utility bills?

With a new AC unit, you are guaranteed to get a lower energy bill. It is usually estimated that an AC unit that has been used for a decade is less than 60% efficient compared to a new unit. The AC units being produced today are more energy efficient and cool spaces while consuming significantly less electricity. This means that with a new unit, you have lower operating costs.

7. Should I place my external AC unit next to plants?

It is not advisable to have plants growing close to your unit. However, if you do place your unit next to plants, ensure that there is sufficient space between the plants and the unit so that the flow of air to the unit does not get blocked. If you have plants too close to the unit, there is the risk that plant material may get stuck in the unit.

8. Why is my AC unit turning itself on and off?

This can happen if the electronic circuit board of your AC is malfunctioning. The circuit board of your unit usually manages the fan coil system in the AC. If the ECB gets damaged, your AC will not be able to control the operations of the fan and this can lead to the unit turning itself on and off. You should call a technician to look at the ECB and replace or fix any damages so that your unit can continue to function optimally.

9. What are the advantages of having an Air Purifying Filter and how many times should I replace my filter in a year?

Most air conditioners today come with a pre-installed air filter. An air purification filter usually gets rid of bad odors, removes harmful particles from the air in your home and other unwanted pollutants which can get stuck in your unit. Depending on your location, it is advisable that you replace your air filter at least 2 to 4 times each year. In order to gauge whether you need to replace your filter, you should check its color. If the air filter has a black or dark brown color, it is usually a sign that you need to replace it.

10. Why is it better to dismantle the fan coil unit in the AC before chemical washing/cleaning compared to simply inserting a water tray inside the unit to wash chemicals and dirt away?

It is advisable to first remove the fan coil unit as it allows the technician to clean all parts of the AC unit. If every part of the unit is cleaned, you will get a cleaner AC that will function more optimally. By removing the fan coil first, you also minimize the risk of chemical residues which can cause corrosion being left inside your unit.

11. Why is it necessary to clean/wash my AC unit with chemicals?

Chemical washing usually helps you clean your entire unit thoroughly. Sometimes, regular cleaning is simply not enough because of hard dirt and other materials that may have accumulated in your AC. Through chemical cleaning, you are usually able to ensure that all parts of your AC unit are cleaned thoroughly and effectively.

12. What is the standard rate for servicing an AC unit?

The cost of servicing can fall between $50 and $115 depending on the servicing package that you are using and the number of units that will be serviced.  

13. What is the cost of getting my AC unit cleaned with a chemical wash?

For one AC unit that does not need to be dismantled, the rate for chemical cleaning starts at $80. However, the rate can range between $150 and $180 if the condenser unit needs a chemical wash that will involve comprehensive dismantling of the AC.

14. How long does it take to carry out standard servicing for one air conditioning unit?

If you are getting standard servicing for one unit, you can expect our technicians to effectively carry out full servicing before one hour is over.

15. Can I give my AC unit a chemical wash all by myself?

Though you can, we strictly advise you against doing this. This is because the techniques used in the washing process are complicated. Additionally, because of the nature of the chemicals used in the cleaning process, it is best to have a trained and experienced professional carrying out the cleaning.

16. What is the difference between giving my AC unit standard cleaning and giving it a chemical wash?

Unlike giving your AC standard cleaning, by carrying out chemical cleaning, you are usually giving your unit a more comprehensive cleaning. Chemical washes involve the use of safe active solvents that cannot damage the components of your unit. Our service technicians will assess your AC unit to determine if it needs a chemical wash.  

17. Is it advisable to buy a second hand AC unit?

Yes, since the unit is still in perfect working condition. However, before acquiring a used unit, ensure that you have a professional technician check out the state of the unit you want to buy.

18. Does an AC unit have any advantages for my health and does it pose any health risks?

AC units that are dirty can cause respiratory problems. On the other hand, AC units that are functioning optimally can help you to live more comfortably in your residence?

19. Why is my AC unit producing weird and funny noises?

The AC units found in the market today are designed to run while producing very little noise. If your unit is producing funny sounds, it could point to problems such as an overheating or overworked compressor or a loose fan. If you notice weird sounds coming from your unit, you should get it checked out by a technician as soon as possible.

20. Why are the controls of my AC unit not responsive?

If you have this problem, first check out your circuit breaker and restart your unit from there. If this does not solve your problem, contact a technician immediately.

21. Why does my AC unit have dust?

Dust can be found everywhere and strangely; dust can accumulate and settle anywhere. Since your unit is constantly circulating air, there is a high likelihood of dust settling in your unit. The dustier your place is, the dustier your AC unit is likely to be.

22. Do I still need to get regular AC servicing if I clean my air purification filters regularly?

It is important to get servicing for your unit since air filters are just one component in your AC unit. There are very many other components in your unit that have to be checked and serviced if you want your AC to function optimally. These components include the condenser, compressor and fan coils. If one or more of these components become faulty, your entire unit can start to malfunction.

23. Dust accumulated dust in my AC unit pose any problems?

Accumulated dust in an AC unit is one of the most common problems that affects air conditioning units.

24. Should I always set the fan speed of my AC unit at high speed?

No. You do not have to maintain your fan speed at high unit. If you have already reached the optimum temperature in your house, you can lower the speed of the fan in order to trap the cold air that is already inside your house.

25. Which AC services do you offer?

We offer a wide range of air conditioning services such as AC unit repairs, gas top-up, standard AC unit servicing, chemical washing of AC units and installation of AC units among others.

26. Do all Mitsubishi AC units come from the same company?

No. Although many units share the brand name Mitsubishi, Mitsubishi Heavy Industries and Mitsubishi Electric which produce these units are two different companies. Once, these two firms were sister companies but today, they are in direct competition.

27. Why does my AC unit not cool my house when I turn it on?

If your unit is not cooling, it could be an indication that it has a faulty compressor. A compressor is the part of the cooling unit responsible for creating cold air. If your unit is dirty, it could also take more time before you achieve the desired temperature in your home.

28. Should I service my outdoor AC unit and how often should I do service it?

Though an outside condenser may seem like it does not require a lot of maintenance, you should still service it.

29. Before I start servicing my AC unit, do I need to get any permits or plans first?

In some properties it is not necessary to get a permit. However, in some residences such as HDB properties you need to get permits before servicing your unit. It is therefore best to first contact us so that we can help you acquire any permits that may be necessary.

30. How do I know the power capacity that my AC unit needs to function optimally?

You can compute the power requirements of your cooling unit using the following formula:

Units = Power (Watts) * Time (Hours) / 1000

31. How long do AC units last?

If you install an AC unit from a top brand and service your unit regularly, it can last for up to 10 years.

32. Is it necessary for a technician to assess my property?

It is necessary for a technician to assess and inspect your property so that we can install the most ideal AC unit for your property. Upon commencement of the installation service, the assessment fee will be waived.

33. What is the difference between a non-dismantle AC chemical wash VS dismal AC chemical wash?

When you are booking for an AC chemical wash, you will be asked to choose between dismantle and non-dismantle chemical wash services. If you choose dismantle chemical wash services, your entire AC unit will be dismantled and each piece/component cleaned. If you choose non-dismantle chemical wash, the service will only focus on the major parts of your cooling unit and the chemical solution will be used to clean all other parts.